What are the responsibilities of the General Manager for a Crisp & Green Franchised Restaurant?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
ect to matters and agreements between you and us.
Your Franchised Restaurant must be managed and supervised by a General Manager, who will be your Operating Partner unless we have agreed otherwise with your Operating Partner. If you operate multiple Franchised Restaurants pursuant to an Area Development Agreement, you must designate a General Manager that meets our approval for each Franchised Restaurant. Your General Manager will be responsible for all day-to-day operations of your Franchised Restaurant and must be your employee subject to your supervision and direction. Your General Manager must exert his or her full time best-efforts to the development and operation of your Franchised Restaurant and must attend and complete Crisp Academy and all other training programs that we require from time to time. The General Manager must have the authority to make all day-to-day operational decisions affecting your Franchised Restaurant, and may not engage in any other business activity, directly or indirectly, that requires substantial management responsibility or time commitments or that otherwise interferes with his or her role as your General Manager. We may charge you a fee of up to $1,500 per day for any day in which you operate the Franchised Restaurant without an approved General Manager in place who has completed our required training programs.
If you will operate multiple Franchised Restaurants pursuant to an Area Development Agreement, you must designate an operator who will be responsible for the day-to-day development and operations of multiple Franchised Restaurants (an "Approved Operator"). Unless we otherwise approve, your Operating Partner will be your Approved Operator. All approvals are given in our sole discretion, and we do not guarantee that you will be allowed to have an Approved Operator other than your Operating Partner. Your Approved Operator must meet qualification standards that we establish from time to time, must exert his or her full-time best efforts to the development and operations of your multiple locations, and must attend and complete Crisp Academy and all other training programs that we require from time to time. Your Approved Operator will be responsible for, among other things, supervising the General Managers of each of your Franchised Restaurants, meeting all development opening deadlines, and ensuring your Franchised Restaurants are operating in a uniform and efficient manner and complying with our Standards.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 50–51)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, the General Manager is responsible for the day-to-day operations of the franchised restaurant. The General Manager must be an employee of the franchisee and is subject to their supervision and direction. They must exert their full-time best efforts toward the development and operation of the Crisp & Green restaurant. The General Manager must also attend and complete Crisp Academy and any other required training programs.
The General Manager has the authority to make all day-to-day operational decisions affecting the restaurant. They cannot engage in any other business activity that requires substantial management responsibility or time commitments, or that interferes with their role as General Manager. If a franchisee operates the restaurant without an approved General Manager in place who has completed the required training, Crisp & Green may charge a fee of up to $1,500 per day.
If the General Manager ceases employment for any reason, the franchisee must replace them within 30 days. The replacement must commence training on the Crisp & Green system and attend Crisp Academy. The franchisee is responsible for all related travel, living expenses, and wages incurred in connection with the replacement General Manager attending these training sessions, as well as Crisp & Green's per diem training fee. The General Manager, along with other officers, directors, owners, managers, instructors, and employees with access to confidential information, must execute a written agreement to maintain the confidentiality of proprietary information.