What are some of the responsibilities of a Crisp & Green Approved Operator?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
If you will operate multiple Franchised Restaurants pursuant to an Area Development Agreement, you must designate an operator who will be responsible for the day-to-day development and operations of multiple Franchised Restaurants (an "Approved Operator"). Unless we otherwise approve, your Operating Partner will be your Approved Operator. All approvals are given in our sole discretion, and we do not guarantee that you will be allowed to have an Approved Operator other than your Operating Partner. Your Approved Operator must meet qualification standards that we establish from time to time, must exert his or her full-time best efforts to the development and operations of your multiple locations, and must attend and complete Crisp Academy and all other training programs that we require from time to time. Your Approved Operator will be responsible for, among other things, supervising the General Managers of each of your Franchised Restaurants, meeting all development opening deadlines, and ensuring your Franchised Restaurants are operating in a uniform and efficient manner and complying with our Standards. If your Approved Operator is other than your Operating Partner, your Approved Operator must be your employee
subject to your supervision and direction. The Approved Operator must have the authority to make operational decisions affecting your Franchised Restaurants, and may not engage in any other business activity, directly or indirectly, that requires substantial management responsibility or time commitments or that otherwise interferes with his or her role as your Approved Operator.
If your General Manager or Approved Operator ceases to be employed by you for any reason, you must replace such General Manager or Approved Operator within 30 days, commence training such replacement General Manager or Approved Operator on the System, have such replacement General Manager or Approved Operator come to such location as we designate for Crisp Academy, and otherwise meet our then-current standards. You are responsible for all related travel and living expenses and wages incurred in connection with your replacement General Manager or Approved Operator attending these training sessions, as well as our per diem training fee.
Your Operating Partner, Approved Operator, and General Manager, along with all of your other officers, directors, governors, owners, managers, instructors, and employees who have access to our confidential and proprietary information must execute a written agreement in a form we prescribe to maintain the confidentiality of the confidential and proprietary information described in Item 14.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 50–51)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, an Approved Operator is required if a franchisee intends to operate multiple franchised restaurants under an Area Development Agreement. Unless Crisp & Green approves otherwise, the Operating Partner will be the Approved Operator. The Approved Operator must meet Crisp & Green's qualification standards, dedicate their full-time efforts to the development and operations of the multiple locations, and complete Crisp Academy and any other required training programs.
The Approved Operator's responsibilities include supervising the General Managers of each franchised restaurant, meeting development opening deadlines, and ensuring that the restaurants operate uniformly, efficiently, and in compliance with Crisp & Green's standards. If the Approved Operator is not the Operating Partner, they must be an employee of the franchisee, subject to their supervision and direction. The Approved Operator must have the authority to make operational decisions affecting the franchised restaurants and cannot engage in any other business activity that interferes with their role.
If a General Manager or Approved Operator leaves their position, the franchisee must replace them within 30 days. The replacement must begin training on the Crisp & Green system and attend Crisp Academy. The franchisee is responsible for all related travel, living expenses, wages, and Crisp & Green's per diem training fee. Furthermore, the Operating Partner, Approved Operator, and General Manager, along with other personnel with access to confidential information, must sign an agreement to maintain the confidentiality of Crisp & Green's proprietary information.