Who is required to participate in the first week of Crisp & Green's Crisp Academy training program?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
Operations Manual is 752 pages.
Training
Within 90 days prior to the opening of your Franchised Restaurant, you will be required to participate in "Crisp Academy," our initial training program. Your General Manager, Approved Operator (if applicable), and at least two other management level employees we approve, such as an assistant general manager and kitchen manager, must participate in Crisp Academy, which consists of three weeks of training conducted at our Corporate Restaurant located in Wayzata, Minnesota, or at another one of the Restaurants, via electronic media, or some combination of these options, in our discretion. The franchisee (or, with respect to entity franchisees, the Operating Partner or another entity representative approved by us) must also participate in the first week of Crisp Academy. Any replacement General Manager or Approved Operator must complete Crisp Academy to our reasonable satisfaction, and we may charge additional fees of $500 per day for the training for this rep
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, the franchisee (or the Operating Partner/approved entity representative for entity franchisees) is required to participate in the first week of the Crisp Academy training program. This initial training program, called "Crisp Academy," is a mandatory program that must be completed within 90 days before the opening of the franchised restaurant.
In addition to the franchisee, the General Manager, Approved Operator (if applicable), and at least two other management-level employees approved by Crisp & Green, such as an assistant general manager and kitchen manager, must participate in the full three-week Crisp Academy training. The training is conducted at Crisp & Green's Corporate Restaurant in Wayzata, Minnesota, or at another restaurant, via electronic media, or a combination of these options, at the discretion of Crisp & Green.
If a replacement General Manager or Approved Operator is designated, they must also complete Crisp Academy to the franchisor's satisfaction. Crisp & Green may charge additional fees of $500 per day for the training of a replacement General Manager or Approved Operator. This ensures that key personnel are adequately trained in the Crisp & Green system, which is crucial for maintaining brand standards and operational efficiency.