Who is required to attend the Crisp Academy program provided by Crisp & Green?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
Operations Manual is 752 pages.
Training
Within 90 days prior to the opening of your Franchised Restaurant, you will be required to participate in "Crisp Academy," our initial training program. Your General Manager, Approved Operator (if applicable), and at least two other management level employees we approve, such as an assistant general manager and kitchen manager, must participate in Crisp Academy, which consists of three weeks of training conducted at our Corporate Restaurant located in Wayzata, Minnesota, or at another one of the Restaurants, via electronic media, or some combination of these options, in our discretion. The franchisee (or, with respect to entity franchisees, the Operating Partner or another entity representative approved by us) must also participate in the first week of Crisp Academy. Any replacement General Manager or Approved Operator must complete Crisp Academy to our reasonable satisfaction, and we may charge additional fees of $500 per day for the training for this rep
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, several individuals are required to participate in the Crisp Academy training program. Specifically, the franchisee (or the Operating Partner/approved entity representative), the General Manager, the Approved Operator (if applicable), and at least two other management-level employees approved by Crisp & Green (such as an assistant general manager and kitchen manager) must attend Crisp Academy. The franchisee (or Operating Partner) is only required to participate in the first week of training.
Crisp Academy is conducted within 90 days before the restaurant opens and consists of three weeks of training. The training takes place at the Corporate Restaurant in Wayzata, Minnesota, at another restaurant location, via electronic media, or a combination of these options, at Crisp & Green's discretion. This comprehensive training ensures that key personnel are well-versed in the brand's operational standards and practices before launching their own franchise location.
If a replacement General Manager or Approved Operator is designated after the initial training, they must also complete Crisp Academy to the franchisor's satisfaction. Crisp & Green reserves the right to charge additional fees of $500 per day for the training of any replacement General Manager or Approved Operator. This policy ensures that all key personnel meet the brand's training standards, even in cases of staff turnover, though it could represent an unexpected cost for franchisees if key staff need to be replaced.
Franchisees are responsible for all compensation and expenses, including travel, meals, and lodging, incurred by themselves and their training group while attending any training programs. While Crisp & Green does not charge training fees for the first four members of the training group, additional members may incur fees of $500 per day. This cost should be factored into the franchisee's initial investment and operational budget.