Does Crisp & Green require franchisees to deal exclusively with them?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
9.12 Catering and Delivery Services; Crisp & Go Location. Unless we specify otherwise in writing, Franchisee shall provide Catering Service and/or Delivery Service from the Franchised Restaurant in accordance with all applicable terms and conditions of this Agreement and the Operations Manual. Franchisee shall not establish another outlet or property (other than the Franchised Restaurant's Premises) for use in connection with Catering Service or Delivery Service, provided that, if Franchisee has been approved to operate a Crisp & Go Location, Franchisee may operate the Crisp & Go Location at the site within your Designated Area that we have approved in writing.
You may determine the geographic area within which you will offer Catering Service or Delivery Service, provided that (1) you must ensure that your customers receive at all times high quality food and beverage products prepared and maintained in accordance with our specifications, and (2) you do not send any direct mail advertisements for Catering Service or Delivery Service into the Designated Area of another Restaurant. However, you may accept a catering or delivery order from any location, even if it means that you are delivering or setting up the order in the Designated Area of another Restaurant. You must maintain the condition and appearance of, and perform maintenance with respect to vehicles, servewear and equipment used in connection with the provision of Catering Services and/or Delivery Services in accordance with our standards, specifications and procedures, and consistent with the image of CRISP & GREEN as first class, clean sanitary, attractive and efficiently-operated food service businesses. You must ensure that
all catering and delivery drivers strictly comply with all applicable laws and maintain adequate motor vehicle liability insurance in the amounts that we periodically specify.
If you fail to comply with any provision of this Agreement pertaining to Catering Service or Delivery Service, then in addition to any other rights and remedies that we might have (inducing the right to terminate this Agreement pursuant to Section 14 below, if applicable), we may temporarily suspend or permanently terminate your right to provide Catering Service and/or Delivery Service or restrict the geographic area within which you may provide Catering Service and/or D
Source: Item 23 — RECEIPTS (FDD pages 66–252)
What This Means (2024 FDD)
Based on the 2024 Crisp & Green Franchise Disclosure Document, franchisees are generally required to use Crisp & Green for catering and delivery services. Unless otherwise specified in writing by Crisp & Green, franchisees must provide catering and delivery services from their franchised restaurant, adhering to the terms and conditions outlined in the franchise agreement and operations manual.
Franchisees are restricted from establishing additional outlets or properties for catering or delivery services, except if they are approved to operate a Crisp & Go location at a site within their designated area that Crisp & Green has approved in writing. While franchisees can determine their catering and delivery service area, they must ensure high-quality food and beverage products that meet Crisp & Green's specifications. Direct mail advertisements for these services cannot be sent into another restaurant's designated area, although catering or delivery orders from any location can be accepted, even if it means delivering to another restaurant's designated area.
Franchisees must maintain the condition and appearance of vehicles, serveware, and equipment used for catering and delivery services according to Crisp & Green's standards, ensuring they reflect the brand's image. All catering and delivery drivers must comply with applicable laws and maintain adequate motor vehicle liability insurance as specified by Crisp & Green. Failure to comply with these provisions may result in temporary suspension or permanent termination of the franchisee's right to provide catering and/or delivery services, or a restriction of the geographic area in which they can offer these services.