When does Crisp & Green provide on-site assistance to a new franchisee?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
- (8) Provide on-site assistance prior to and during the opening of your Franchised Restaurant. (Franchise Agreement Section 3.07).
In addition to Crisp Academy subject to our staff's availability, a minimum of one member of our staff will provide additional training to you, your Operating Partner, your General Manager, your Approved Operator (if applicable), your assistant managers, and your employees in onsite at your Franchised Restaurant in connection with your grand opening (the "Opening Training"). The Opening Training will consist of seven days of onsite training immediately surrounding your grand opening. We will not charge you for the first seven days of Opening Training. However, if we determine that additional Opening Training is necessary to ensure a smooth opening of your Franchised Restaurant, such additional training will be provided at a cost of $500 per day for each individual we send to assist you. You will be responsible for all compensation and expenses incurred by you and your personnel in connection with the Opening Training, as well as comped meals in your Franchised Restaurant when our team is onsite.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, on-site assistance is provided both before and during the opening of a franchised restaurant. Prior to opening, Crisp & Green offers assistance with site selection, including reviewing and approving proposed locations. They also provide sample floor plans to aid in the restaurant's development.
During the grand opening phase, Crisp & Green provides what they term "Opening Training". A staff member will provide additional training to the franchisee, their Operating Partner, General Manager, Approved Operator (if applicable), assistant managers, and employees at the restaurant. This Opening Training consists of seven days of on-site support immediately surrounding the grand opening.
While the initial seven days of Opening Training are provided without charge, any additional training deemed necessary by Crisp & Green will be at the franchisee's expense, costing $500 per day for each individual sent to assist. The franchisee is also responsible for covering all compensation, expenses, and meals for their personnel and the Crisp & Green team during the on-site training period.