What happens if a manager fails to successfully complete any Crisp & Green training program?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
penses incurred by you and your personnel in connection with the Opening Training and any Additional Training, regardless of where it is conducted.
You must immediately replace any manager who fails to successfully complete any training program to our satisfaction or who otherwise is not qualified to manage a Restaurant. You acknowledge and agree that the Initial Training, the Opening Training, and any Additional Training programs are provided to you and your personnel to protect our brand and the Marks and not to control the day-to-day operation of the Franchised Restaurant. We may, in our discretion, waive in whole or in part the requirement that any person attend the Initial Training or any other training if such person has already completed the Initial Training in the immediately preceding twelve (12) months in connection with the opening or operation of a different CRISP & GREEN Restaurant.
4.02 On-Going Guidance. We will furnish you periodic guidance with respect to the System, including improvements and changes to the System. Such guidance, at our discretion, will be furnished in the form of the Operations Manual, bulletins and other written materials, consultations by telephone or in person at our offices or at the Franchised Restaurant, or by any other means of communications. At your request, we may provide special assistance for which you will be required to pay the per diem fees and charges we may establish at any time and from time to time.
- 4.03 On-Going Training. You (or your Operating Partner), your General Manager, your Approved Operator (if applicable), and all assistant managers, and other personnel that we may designate, must attend and successfully complete any and all ongoing training required, including an annual convention, conference, and/or training course consisting of, but not limited to, "best practices" training, at such time(s) and place(s) we designate. You will be responsible to pay our then-current registration fee for each person that attends such sessions, and for all compensation and expenses (including travel, meals and lodging) incurred by you and your personnel in attending.
Source: Item 23 — RECEIPTS (FDD pages 66–252)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, if a manager fails to successfully complete any training program to the franchisor's satisfaction or is otherwise not qualified to manage a Restaurant, the franchisee must immediately replace that manager. This requirement underscores the importance Crisp & Green places on maintaining brand standards and operational consistency across all franchised locations. The franchisor retains the right to approve or disapprove of any manager-level employee, including the General Manager, and the franchisee must promptly appoint a replacement if a proposed manager is not satisfactory to Crisp & Green.
Furthermore, the franchisee must replace a General Manager or Approved Operator within thirty days if they are no longer able to serve, no longer qualify, or cease employment. The franchisee must then commence training for the replacement, have them attend Initial Training at a designated location, and meet all current standards. The franchisee is responsible for the per diem training fee, travel, living expenses, and wages for the replacement manager during training.
If a franchisee operates the Franchised Restaurant without an approved General Manager who has completed the required training programs, Crisp & Green may charge a fee of up to $1,500 per day. This financial penalty highlights the franchisor's commitment to ensuring that each location is managed by qualified personnel who adhere to the System's standards. The franchisee (or their Operating Partner) must keep Crisp & Green informed of the identity of the General Manager and Approved Operator, ensuring they are competent and proficient in their duties. Ultimately, the franchisee is responsible for all employment decisions, including hiring, firing, training, and maintaining supervision, regardless of any advice received from Crisp & Green.