Who determines the policies and procedures for the Crisp & Green gift card program?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
You will be required to participate in our gift card program, pursuant to which CRISP & GREEN® gift cards may be purchased and redeemed at any CRISP & GREEN® Restaurant. Accordingly, you will be required to sell CRISP & GREEN® gift cards at your Franchised Restaurant and to honor the redeemption of CRISP & GREEN® gift cards at your Franchised Restaurant irrespective of where the redeemed CRISP & GREEN® gift cards were purchased. We determine the policies and procedures relating to payments and reimbursements associated with our gift card program, and communicate such policies and procedures to you in the Operations Manual or in other written bulletins or communications. You will also be required to participate in our loyalty program pursuant to policies and procedures we determine and communicate to you in the Operations Manual or in other written bulletins or communications.
Source: Item 6 — OTHER FEES (FDD pages 15–22)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, Crisp & Green determines the policies and procedures for its gift card program. As a franchisee, you are required to participate in this program, which involves selling and honoring Crisp & Green gift cards at your restaurant, regardless of where they were purchased.
Crisp & Green communicates these policies and procedures to franchisees through the Operations Manual or other written communications. This ensures that all locations, including franchised restaurants, adhere to a consistent standard in managing gift card transactions.
This requirement ensures uniformity and brand consistency across all Crisp & Green locations. Franchisees must stay informed of any updates or changes to the gift card program policies as communicated by Crisp & Green. Franchisees are also required to participate in the Crisp & Green loyalty program, which is also governed by policies and procedures determined and communicated by Crisp & Green.