Does Crisp & Green have a contractual obligation with any third party to upgrade the Computer System?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
ates or upgrades will be at your expense. We have no contractual obligation with any third party to upgrade your Computer System, but we may require upgrades from time to time. There is no limitation on the frequency or cost of these upgrades.
All data that you provide to us from your Computer System as well as other information that we may otherwise collect from you is owned exclusively by us, and we will have the right to use that data in any manner we deem appropriate without compensating you.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, Crisp & Green does not have a contractual obligation with any third party to upgrade the Computer System. However, Crisp & Green may require franchisees to implement upgrades from time to time. There is no limit on the frequency or cost of these upgrades.
As a franchisee, you are required to make annual payments to a third-party vendor to maintain your Computer System. The FDD anticipates that the third-party vendor may require several updates and upgrades during the term of the Franchise Agreement, and these will be at your expense.
This means that while Crisp & Green isn't contractually bound to ensure upgrades, franchisees are responsible for the costs associated with any upgrades that Crisp & Green mandates or that are necessary to maintain the Computer System through the third-party vendor. This could create unpredictable expenses for the franchisee.