Must all components of the Crisp & Green Computer System be provided by approved suppliers?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
uter System and Electronic Cash Register**
Under the Franchise Agreement, you must obtain and use the computer hardware and software that we periodically specify, including hardware components, dedicated telephone and power lines, modems, printers, and other computer-related accessories and peripheral equipment.
You must maintain your books and business records according to our required format. To assist you with your reporting obligations to us, you must purchase or lease the specific POS and inventory system, electronic cash register, computer, thermal printers, AC line filters, remote printer interface, internet-based communications, and security monitoring and camera systems (collectively, the "Computer System") we have approved for use at your Franchised Restaurant. All components of the Computer System must be provided by suppliers approved by us. You will be required to acquire the POS and inventory system from our designated supplier. The total cost of the Computer System ranges from $13,000 to $25,000. This range assumes you lease your POS system and purchase your digital menu boards. The cost is subject to change based on market conditions, availability of the products, and changes in technology, among other factors. The Computer System will record all sales information with respect to your Franchised Restaurant. We require that your Computer System be set up and interfaced with our system so that we are able to poll your daily receipts figures from our headquarters at any time. We may require computer hardware and software upgrades in the future. The frequency of these upgrades could be as often as annually or bi-annually. The costs of incorporating any upgrades into your Franchised Restaurant will be your financial obligation. We estimate the annual cost of any optional or required maintenance, updating, upgrading, or support contracts for yo
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, franchisees must obtain all components of their Computer System from suppliers approved by Crisp & Green. The Computer System includes the POS and inventory system, electronic cash register, computer, thermal printers, AC line filters, remote printer interface, internet-based communications, and security monitoring and camera systems. Franchisees are specifically required to acquire the POS and inventory system from Crisp & Green's designated supplier.
The total cost of the Computer System is estimated to range from $13,000 to $25,000, assuming the POS system is leased and digital menu boards are purchased. This cost is subject to change based on market conditions, product availability, and technological advancements. Additionally, franchisees can expect to pay between $2,400 to $3,000 annually for optional or required maintenance, updates, upgrades, or support contracts for the Computer System.
Crisp & Green requires that the Computer System be set up to interface with their system, allowing them to access daily receipts from the headquarters at any time. Franchisees are responsible for the costs associated with any required computer hardware and software upgrades, which could occur as often as annually or bi-annually. Furthermore, franchisees must make annual payments to a third-party vendor for Computer System maintenance, and they are responsible for the costs of any updates or upgrades required by the vendor during the term of the Franchise Agreement.
In addition to hardware and maintenance costs, Crisp & Green franchisees must also license software for the POS system, a back-office and inventory system, and the franchise operating software. The cost of the POS software is currently $660 per month, payable to Crisp & Green's designated vendor. The costs for the back-office and inventory system and the franchise operating software are included in the Technology Fee. Franchisees must also obtain licenses for off-the-shelf software like Microsoft Office and accounting software, estimated to cost $40 to $80 per month. Franchisees also pay a monthly Technology Fee of $745 for services like email hosting, in-store music, talent software, and digital menu board services.