Is Crisp & Green able to require computer hardware and software upgrades in the future?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
igures from our headquarters at any time. We may require computer hardware and software upgrades in the future. The frequency of these upgrades could be as often as annually or bi-annually. The costs of incorporating any upgrades into your Franchised Restaurant will be your financial obligation. We estimate the annual cost of any optional or required maintenance, updating, upgrading, or support contracts for your Computer System to be $2,400 to $3,000.
You must make annual payments to a third-party vendor to maintain your Computer System. It is anticipated that several updates and upgrades may be required by your third-party vendor during the term of your Franchise Agreement, and any such updates or upgrades will be at your expense. We have no contractual obligation with any third party to upgrade your Computer System, but we may require upgrades from time to time. There is no limitation on the frequency or cost of these upgrades.
All data that you provide to us from your Computer System as well as other information that we may otherwise collect from you is owned exclusively by us, and we will have the right to use that data in any manner we deem appropriate without compensating you. You must provide us with unimpeded online
access to your Computer System, in the manner, form, and at the times requested by us, resulting in us having independent access to the information generated and stored in the systems. You must also provide us with access to a web-based video or camera feed of the Franchised Restaurant.
You must keep your cash registers and Computer System in good repair, at your expense, and you must promptly install additions, changes, modifications, substitutions and replacements to the cash register and Computer System as we may reasonably require. You must at all times have at your Franchised Restaurant a high-speed broadband internet connection at our then-current minimum bandwidth specification in order to ensure proper function of the Computer System and interfacing between the Computer System and our computer system. You will have the sole and complete responsibility for: (a) acquiring, operating, maintaining and upgrading your own cash register and Computer System; (b) the manner in which your cash register and Computer System interface with our computer systems and the computer systems of third parties; and (c) all consequences that may arise if your cash register and Computer System are not properly operated, maintained and upgraded.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, franchisees may be required to implement computer hardware and software upgrades in the future. The frequency of these upgrades could be as often as annually or bi-annually. The costs of incorporating any upgrades into the Franchised Restaurant will be the franchisee's financial obligation. Crisp & Green estimates the annual cost of any optional or required maintenance, updating, upgrading, or support contracts for the Computer System to be $2,400 to $3,000.
Crisp & Green franchisees must make annual payments to a third-party vendor to maintain their Computer System. The FDD states that several updates and upgrades may be required by the third-party vendor during the term of the Franchise Agreement, and any such updates or upgrades will be at the franchisee's expense. Crisp & Green has no contractual obligation with any third party to upgrade the Computer System, but they may require upgrades from time to time. There is no limitation on the frequency or cost of these upgrades.
All components of the Computer System must be provided by suppliers approved by Crisp & Green, and the franchisee will be required to acquire the POS and inventory system from their designated supplier. The total cost of the Computer System ranges from $13,000 to $25,000, assuming the franchisee leases their POS system and purchases their digital menu boards. This cost is subject to change based on market conditions, availability of the products, and changes in technology, among other factors.