What training is required for a Designated Manager of a Crepe De Licious franchise?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
PERATION OF THE FRANCHISE BUSINESS**
The Crepe de licious Franchise will be managed by you, or if you are an entity, by one of your owners who is a natural person with at least 25% ownership interest and voting power in the entity ("Managing Owner"), unless you are participating in the Management Program. Under certain circumstances, we may allow you to appoint a designated manager ("Designated Manager") to run the dayto-day operations of your Crepe de licious Franchise. The Designated Manager must successfully complete
our training program (See Item 11). We may require that the Designated Manager have an ownership interest in the legal entity of the Franchise owner. If you replace a Designated Manager, the new Designated Manager must satisfactorily complete our training program at your own expense.
Any Designated Manager and, if you are an entity, any officer that does not own equity in the franchisee entity must sign the System Protection Agreement, the form of which is attached to this Franchise Disclosure Document in Exhibit G. All of your employees, independent contractors, agents, or representatives that may have access to our Confidential Information must sign a Confidentiality Agreement (unless they already signed a System Protection Agreement), the current form of which is attached to this Franchise Disclosure Document in Exhibit G. If you are an entity, each owner (i.e., each person holding an ownership interest in you) must sign an Owners Agreement guarantying the obligations of the entity in the form of which is attached to the Franchise Agreement as Attachment C. We also require that the spouses of the Franchise owners sign the Owners Agreement.
ITEM 16 RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL
You must sell or offer for sale only those products and services authorized by us, and which meet our standards and specifications. Authorized products or menu offerings may differ among our franchisees, and may vary depending on the operating season, geographic location and/or size of your Restaurant, Kiosk, or Food Truck or other factors. You must follow our policies, procedures, methods, and techniques. You must sell or offer for sale all types of products and services specified by us. We may change or add to our required products and services, at our discretion, with prior notice to you. There are no limits on our right to make such changes. If we change or add to our required products and services, the changes or additions will remain in permanent effect, unless we specify otherwise. The amount you must pay for the changes or additions will depend upon the nature and type of changes or additions. You must discontinue selling and offering for sale any products and services that we disapprove. We reserve the right to establish minimum and maximum resale prices for use with multi-area marketing programs and special price promotions in accordance with the law.
You may not sell products or services, or advertise products or services, within another franchisee's Territory. We may allow you to market your Crepe de licious Business through social media sites so long as you follow our online policies and procedures, which are contained in the Operations Manual. Our online policies and procedures may change as technology and the Internet changes. Under our online policies and procedures, we may retain the sole right to market on the Internet, including all use of websites, domain names, advertising, and co-branding arrangements. We may not allow you to independently market on the Internet, or use any domain name, address, locator, link, metatag, or search technique with words or symbols similar to the Marks. We may require you to allow us access to your social media pages to manage content. Our online policy may completely prohibit you from any use of the Marks in social networking sites or other online use. You may not sell products through other channels of distribution such as delivery, ghost kitchens, wholesale, Internet, or mail order sales, unless we authorize you in writing. You may not provide any goods or services related to the operation of your Crepe de licious Business that we have not approved.
ITEM 17 RENEWAL, TERMINATION, TRANSFER AND DISPUTE RESOLUTION
This table lists certain important provisions of the franchise agreement and related agreements. You should read these provisions in the agreements attached to this disclosure document.
| Provision | Section in Franchise Agreement | Summary |
|---|---|---|
| q. Non-competition covenants during the term of the Franchise | Section 5.21 | Neither you, your principal owners, nor any immediate family members of you or your principal owners may participate in a diverting business, have no owning interest in, loan money to, or perform services for a competitive business anywhere; you may not interfere with our or our other franchisees’ Crepe de licious Franchise(s). |
| r. Non-competition covenants after the Franchise is terminated or expires | Section 17.09 | Owners cannot have an interest in, own, manage, operate, finance, control, or participate in any competitive business within: (i) a 25-mile radius from your Crepe de licious Business or Territory (and including the premises of the Approved Location); and (ii) a 25-mile radius from all other Crepe de licious businesses that are operating or under construction, for two years. |
| s. Modification of the Franchise Agreement | Sections 19.02 and 9.02 | No modifications of the Franchise Agreement during the term unless agreed to in writing, but the Operations Manual is subject to change at any time in our discretion. Modifications are permitted on renewal. |
| t. |
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 46–47)
What This Means (2025 FDD)
According to the 2025 Crepe De Licious Franchise Disclosure Document, if a franchisee chooses to appoint a Designated Manager, that manager must successfully complete the initial training program. This training is held in Concord, Ontario, Canada, or at another location designated by Crepe De Licious. The initial training is provided at no charge for the franchisee and their designated manager. However, the franchisee must pay a fee of $2,000 for training each additional person.
The FDD states that Crepe De Licious does not currently have a set training schedule, but will conduct training sessions on an as-needed basis. The franchisor reserves the right to vary the length and content of the Initial Training Program based upon the experience and skill level of the individual attending the Initial Training Program. If the designated manager fails to complete the initial training program to the franchisor's satisfaction, they may be required to attend additional training programs at the franchisee's sole expense. If the initial training program is not completed to Crepe De Licious's satisfaction after two attempts, the Franchise Agreement may be terminated.
In addition to the initial training program, the designated manager will also be required to complete a training program with the POS system provider and Ecolab, the supplier of cleaning products and sanitizers, before opening the Crepe De Licious Business. As of the Issuance Date, the current POS training is on-line, and the vendors do not charge for the POS or Ecolab training.
From time to time, Crepe De Licious may require that designated managers attend system-wide refresher or additional training courses, some of which may be optional, while others may be required. If a franchisee appoints a new designated manager, that person must attend and successfully complete the Initial Training Program before assuming responsibility for the management of the Crepe De Licious Business.