Who is responsible for the installation and maintenance of the Crepe De Licious Computer System?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
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You must obtain the Computer System, software licenses, maintenance and support services, and other related services from the suppliers we specify (which may be limited to us and/or our affiliates). We may periodically modify the specifications for, and components of, the Computer System. These modifications and/or other technological developments or events may require you to purchase, lease, and/or obtain by license new or modified computer hardware and/or software, and obtain service and support for the Computer System. The Franchise Agreement does not limit the frequency or cost of these changes, upgrades, or updates. We estimate that the annual cost of required maintenance updates or upgrading or support contracts will be $500 (however, it may be more or less, depending the update or contract). We have no obligation to reimburse you for any Computer System costs. Within 60 days after you receive notice from us, you must obtain the components of the Computer System that we designate and ensure that your Computer System, as modified, is functioning properly.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–40)
What This Means (2025 FDD)
According to the 2025 Crepe De Licious Franchise Disclosure Document, the franchisee is solely responsible for the installation, maintenance, and support of the Computer System at their own cost. Crepe De Licious is not required to provide any ongoing maintenance, repairs, upgrades, updates, or support for the Computer System. The franchisee is also responsible for upgrading the computer system when specifications are revised. There are no limitations on the frequency and cost of this obligation.
The franchisee is responsible for the operation, maintenance, and upgrading of their Computer System. This includes how the Computer System interfaces with Crepe De Licious's computer system and those of other third parties. The franchisee bears all consequences if the Computer System is not properly operated, maintained, and upgraded.
The Computer System manages the daily workflow of the Crepe De Licious business, coordinates customer ordering, and tracks inventory and labor. The franchisee must record all Gross Revenues on the Computer System and store and report data as specified by Crepe De Licious. The franchisee must also maintain a high-speed Internet connection. The cost for the Computer System ranges from $2,550 to $4,500, depending on the number of point-of-sale systems purchased.