Is Crepe De Licious required to specify a system for accounting/bookkeeping in the future?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
(_page_35_Picture_0.jpeg)
$2,550 to $4,500, depending on the number of point-of-sale systems you purchase. The Computer System will manage the daily workflow of the Crepe de licious Business, coordinate the customer ordering experience, track inventory, labor, and other information. You must record all Gross Revenues on the Computer System. You must store all data and information in the Computer System that we designate, and report data and information in the manner we specify. The Computer System will generate reports on the Gross Revenues of your Crepe de licious Franchise. You must also maintain a high-speed Internet connection at the Crepe de licious Business. In addition to offering and accepting Crepe de licious gift cards and loyalty cards, you must use any credit card vendors and accept all credit cards and debit cards that we determine. The term "credit card vendors" includes, among other things, companies that provide services for electronic payment, such as near field communication vendors (for example, "Apple Pay" and "Google Wallet"). We are not required to provide you with any ongoing maintenance, repairs, upgrades, updates, or support for the Computer System. You must arrange for installation, maintenance, and support of the Computer System at your cost. There are no limitations in the Franchise Agreement regarding the costs of such required support, maintenance, repairs, or upgrades relating to the Computer System. We cannot estimate the cost of maintaining, updating, or upgrading the Computer System or its components because it will depend on your repair history, costs of computer maintenance services in your area, and technological advances, which we cannot predict at this time. We may revise our specifications for the Computer System periodically. You must upgrade or replace your Computer System at such time as specifications are revised. There is no limitation on the frequency and cost of this obligation.
You must obtain the Computer System, software licenses, maintenance and support services, and other related services from the suppliers we specify (which may be limited to us and/or our affiliates). We may periodically modify the specifications for, and components of, the Computer System. These modifications and/or other technological developments or events may require you to purchase, lease, and/or obtain by license new or modified computer hardware and/or software, and obtain service and support for the Computer System. The Franchise Agreement does not limit the frequency or cost of these changes, upgrades, or updates. We estimate that the annual cost of required maintenance updates or upgrading or support contracts will be $500 (however, it may be more or less, depending the update or contract). We have no obligation to reimburse you for any Computer System costs. Within 60 days after you receive notice from us, you must obtain the components of the Computer System that we designate and ensure that your Computer System, as modified, is functioning properly.
In addition to the technology fee described in Item 6 above, we may charge you a reasonable fee or require that you hire a third party vendor for: (i) installing, providing, supporting, modifying, and enhancing any proprietary software or hardware that we develop and license to you; and (ii) other Computer System-related maintenance and support services that we or our affiliates provide to you. If we require you to utilize the services of a third party vendor, you will be required to pay them directly. If we or our affiliates license any proprietary software to you or otherwise allow you to use similar technology that we develop or maintain, then you must sign any software license agreement or similar instrument that we or our affiliates may require.
You will not install or permit the installation of any unauthorized software on your point-of-sale equipment or computer equipment without our prior express written consent. If we determine that unauthorized software or programs have been installed on your systems, you must immediately remove them upon notice from us.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–40)
What This Means (2025 FDD)
According to the 2025 Crepe De Licious FDD, franchisees are required to use a specific computer system to manage their business. The cost of this system ranges from $2,550 to $4,500, depending on the number of point-of-sale systems purchased. This Computer System is designed to handle daily operations, coordinate customer orders, and track inventory and labor. Franchisees must record all Gross Revenues on the Computer System and store all designated data and information as specified by Crepe De Licious, also reporting data in a specified manner. The system generates reports on the Gross Revenues of the Crepe De Licious Franchise. Franchisees must also maintain a high-speed internet connection.
Crepe De Licious does not provide ongoing maintenance, repairs, upgrades, updates, or support for the Computer System; the franchisee is responsible for these costs. The FDD states that there are no limitations in the Franchise Agreement regarding the costs of such required support, maintenance, repairs, or upgrades relating to the Computer System. The franchisor cannot estimate these costs due to variations in repair history, local computer maintenance service costs, and technological advancements. Crepe De Licious may revise the Computer System specifications periodically, and franchisees are obligated to upgrade or replace their systems accordingly, with no limitation on the frequency and cost of this obligation.
Franchisees cannot install unauthorized software on their point-of-sale or computer equipment without prior written consent from Crepe De Licious. If unauthorized software is detected, it must be removed immediately upon notice. The point-of-sale system must be used only in connection with the Restaurant, Kiosk, or Food Truck, and according to System standards. Unless otherwise agreed, franchisees must use only one computer to connect with Crepe De Licious's computer system and maintain all franchise-related data on that computer. Crepe De Licious has the right to access electronic information and data related to the franchise, and to collect and use this data to promote the System and the sale of Crepe De Licious Franchises, including posting financial information on an intranet website. Crepe De Licious can access this information remotely or on-site, and there are no contractual limitations on their right to receive or use information through their proprietary data management system.