Is Crepe De Licious required to provide ongoing maintenance for the Computer System?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
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You must obtain the Computer System, software licenses, maintenance and support services, and other related services from the suppliers we specify (which may be limited to us and/or our affiliates). We may periodically modify the specifications for, and components of, the Computer System. These modifications and/or other technological developments or events may require you to purchase, lease, and/or obtain by license new or modified computer hardware and/or software, and obtain service and support for the Computer System. The Franchise Agreement does not limit the frequency or cost of these changes, upgrades, or updates. We estimate that the annual cost of required maintenance updates or upgrading or support contracts will be $500 (however, it may be more or less, depending the update or contract). We have no obligation to reimburse you for any Computer System costs. Within 60 days after you receive notice from us, you must obtain the components of the Computer System that we designate and ensure that your Computer System, as modified, is functioning properly.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–40)
What This Means (2025 FDD)
According to the 2025 Crepe De Licious Franchise Disclosure Document, Crepe De Licious is not required to provide ongoing maintenance, repairs, upgrades, updates, or support for the Computer System. The franchisee is responsible for arranging the installation, maintenance, and support of the Computer System at their own cost. The cost of this support, maintenance, repairs, or upgrades is not limited in the Franchise Agreement.
The franchisee is solely responsible for the operation, maintenance, and upgrading of their Computer System. This includes how the system interfaces with Crepe De Licious's computer system and those of other third parties. The franchisee also bears the consequences if the Computer System is not properly operated, maintained, and upgraded.
Crepe De Licious may revise the specifications for the Computer System periodically, and the franchisee must upgrade or replace their system when these specifications are revised. There is no limit on the frequency or cost of this obligation. However, Crepe De Licious has the right to independently access the electronic information and data related to the franchisee's Crepe De Licious Franchise and use this data in any manner, including to promote the System and the sale of Crepe De Licious Franchises. This includes the possibility of posting financial information of each franchisee on an intranet website.