For what purposes can Crepe De Licious contact a franchisee's customers, suppliers, and other service providers?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right to inspect, copy, and use all records with respect to the customers, suppliers, and other services providers of, and related in any way to, your Crepe de licious Franchise. This includes, without limitation, all databases (whether in print, electronic, or other form), including, among other things, all names, addresses, phone numbers, email addresses, and customer purchase records. We may use or transfer the records in any way we wish, both before and after any termination, expiration, repurchase, transfer, or otherwise. We may contact any or all of your customers, suppliers, and other service providers for quality control, market research, and such other purposes as we deem appropriate, at our sole discretion.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 45–46)
What This Means (2025 FDD)
According to Crepe De Licious's 2025 Franchise Disclosure Document, Crepe De Licious has broad rights regarding a franchisee's business relationships. Crepe De Licious can contact a franchisee's customers, suppliers, and other service providers for quality control, market research, and any other purposes that Crepe De Licious deems appropriate at its sole discretion. This gives Crepe De Licious significant latitude in how it interacts with these parties.
Crepe De Licious also has the right to inspect, copy, and use all records related to a franchisee's customers, suppliers, and service providers. This includes databases in any format, containing names, addresses, phone numbers, email addresses, and customer purchase records. Crepe De Licious can use or transfer these records as it wishes, both during and after the franchise agreement, including after termination, expiration, repurchase, or transfer.
This level of access and control is typical in many franchise systems, as it allows the franchisor to maintain brand standards, gather market intelligence, and ensure consistent quality across all locations. However, it also means that a Crepe De Licious franchisee has limited control over their customer and supplier relationships, as Crepe De Licious can directly intervene and potentially alter these relationships for its own purposes. Prospective franchisees should consider how this might impact their business operations and customer loyalty.