Does Crepe De Licious provide an initial training program to franchisees and their designated manager?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
ining
Initial Training
Before you open your Crepe de licious Business, we will provide initial training at no charge for up to three people: you, and, if applicable, your designated manager and a third person of your choosing. You, and if applicable, your designated manager, must complete to our satisfaction our Initial Training Program at least two weeks before opening. You must pay our fee for training each additional person, currently $2,000. We currently do not have a set training schedule, but will conduct training sessions on an as-needed basis. The Initial Training Program is conducted either at our headquarters in Concord, Ontario, Canada, at a Restaurant, Kiosk, or Food Truck operated by a franchisee or our affiliate, or at another location we designate, in our sole discretion.
If you and your designated manager fail(s) to successfully complete the Initial Training Program to our satisfaction, we may require the failing attendee to attend additional training programs that we designate, at your sole expense, or we may require you to appoint another owner, if applicable, and/or designated manager and to send that individual to the next available Initial Training Program, at your sole expense. If the Initial Training Program is not completed to our satisfaction after two attempts, we may terminate the Franchise Agreement. If, at any time during the term of the Franchise Agreement, you replace your designated manager, that replacement must attend and successfully complete the first available Initial Training Program held by us (which may be conducted at another franchisee's Restaurant, Kiosk, or Food Truck). You will be charged a training fee for each and every replacement designated manager, and will be responsible for all costs for airfare, ground transportation, lodging, meals, and expenses.
We will provide three to five days of on-site training at no charge prior to the opening of your Crepe de licious Business. In addition, you will also be required to complete a training program with the POS system provider before opening your Restaurant, Kiosk, or Food Truck. As of the Issuance Date, the current POS training is on-line. Ecolab, our supplier of cleaning products and sanitizers, will provide you with on-site or on-line training on the use of their products. This training must also be completed prior to the
opening of your Restaurant, Kiosk, or Food Truck. As of the Issuance Date, the vendors do not charge for the POS or Ecolab training. The POS provider and Ecolab will have discretion regarding cost, methods and frequency of training.
We plan to provide the training listed in the table below. We reserve the right to vary the length and content of the Initial Training Program based upon the experience and skill level of the individual attending the Initial Training Program.
TRAINING PROGRAM
| Obligation | Section in Franchise Agreement | Section in Area Development Agreement | Item in Disclosure Document |
|---|---|---|---|
| o. Advertising | Sections 5.13, 5.15 and 5.16 | Not Applicable | Items 6 and 11 |
| p. Indemnification | Sections 14.03, 14.04 and 14.05 | 12.4 | Item 6 |
| q. Owner’s participation/ management | Section 6.01 | 5.2 | Items 11 and |
| and staffing | 15 | ||
| r. Records and reports | Sections 8.10, 8.11, 8.12, 8.13, 8.14 and 8.15 | 5.3 and 5.4 | Items 6 and 17 |
| s. Inspections and audits | Section 12 | 5.4 | Items 6 and 11 |
| t. Transfer | Section 15 | 7 | Item 17 |
| u. Renewal | Sections 3.02 and 3.03 | Not Appliable | Items 6 and 17 |
| v. Post-termination obligations | Section 17 | 6.6 | Item 17 |
| w. |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–40)
What This Means (2025 FDD)
According to the 2025 Crepe De Licious FDD, initial training is provided to the franchisee and their designated manager. Crepe De Licious offers initial training at no charge for up to three people, which includes the franchisee, their designated manager (if applicable), and a third person of their choosing. This training must be completed to Crepe De Licious's satisfaction at least two weeks before opening the business.
The initial training program is conducted either at Crepe De Licious's headquarters in Concord, Ontario, Canada, at a Restaurant, Kiosk, or Food Truck operated by a franchisee or their affiliate, or at another location they designate. If the franchisee and their designated manager fail to successfully complete the Initial Training Program, Crepe De Licious may require the attendee to attend additional training programs at the franchisee's sole expense, or they may require the franchisee to appoint another owner or designated manager to attend the next available Initial Training Program, also at the franchisee's expense. If the Initial Training Program is not completed to Crepe De Licious's satisfaction after two attempts, they may terminate the Franchise Agreement.
In addition to the initial training, franchisees are required to complete a training program with the POS system provider and Ecolab, the supplier of cleaning products and sanitizers, before opening their Restaurant, Kiosk, or Food Truck. As of the Issuance Date, the current POS training is online, and the vendors do not charge for the POS or Ecolab training. Crepe De Licious also provides three to five days of on-site training at no charge prior to the opening of the Crepe de licious Business.
If a franchisee replaces their designated manager at any time during the term of the Franchise Agreement, that replacement must attend and successfully complete the first available Initial Training Program held by Crepe De Licious. The franchisee will be charged a training fee for each replacement designated manager and will be responsible for all costs for airfare, ground transportation, lodging, meals, and expenses. Crepe De Licious may also require franchisees, designated managers, and other employees to attend system-wide refresher or additional training courses from time to time, some of which may be optional while others may be required. Franchisees may also request additional training, either at corporate headquarters or at their Crepe de licious Business.