What happens if a Crepe De Licious franchisee uses an unapproved item or service?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
Specifications
You must operate your Crepe de licious Franchise in strict conformity with the methods, standards, and specifications we list in our proprietary and confidential operating manual ("Operations Manual"), which may exist in various parts, locations, and formats, and may include a combination of audio, video, written material, electronic media, website content, and/or software components. You must not: (i) deviate
from these methods, standards, and specifications without our prior written consent; or (ii) otherwise operate in any manner which reflects adversely on our Marks or the System. If you use any unapproved item or service at your Crepe de licious Franchise, you will be required to pay the Unauthorized Product or Service Fee to Us.
Our Operations Manual states our standards, specifications, and guidelines for all products and services we require you to obtain in establishing and operating your Crepe de licious Franchise. We will notify you of new or modified standards, specifications, and guidelines through periodic amendments or supplements to the Operations Manual or through written communication (including electronic communication). We will issue copies of our standards and specifications to you and approved and proposed suppliers, unless these standards and specifications contain our confidential information.
You must purchase, install, maintain in sufficient supply, and use, only fixtures, furnishings, equipment, signs, and supplies that conform to the standards and specifications described in the Operations Manual or otherwise in writing.
You must use the computer programs and related materials developed for use in the operation of Crepe de licious Franchises. The Software (defined in Item 11) includes the POS system software. You must pay us a technology fee for website hosting and other services. You must pay a separate license fee for the POS software this may be direct to the POS vendor or paid to us, as determined by us. The purchase of the Software license may include technical support. See Item 6 and Item 7 for more information about the technology fee and POS software license. Franchisees are required to purchase computer systems from our designated suppliers. You must use the computer hardware and software, including the point-of-sale system that we periodically designate to operate your Crepe de licious Business. You must obtain the computer system, software licenses, maintenance and support services, and other related services from the suppliers we specify (which may be limited to us and/or our affiliates). Neither we nor our affiliates are currently suppliers of the computer system, except for the services procured for the technology fee described above.
You must use such third party delivery companies as we designate in the Operations Manual or otherwise.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 25–28)
What This Means (2025 FDD)
According to Crepe De Licious's 2025 Franchise Disclosure Document, franchisees must adhere to the methods, standards, and specifications outlined in the Operations Manual. Deviating from these standards without prior written consent or operating in a manner that reflects negatively on Crepe De Licious's marks or the system is prohibited. If a franchisee uses any unapproved item or service at their Crepe De Licious franchise, they will be required to pay an Unauthorized Product or Service Fee to Crepe De Licious.
Crepe De Licious provides standards, specifications, and guidelines for all products and services franchisees must obtain to establish and operate their franchise, communicating any new or modified standards through amendments or supplements to the Operations Manual or via written communication. Franchisees must purchase, install, maintain, and use only fixtures, furnishings, equipment, signs, and supplies that conform to these standards.
To gain approval for a non-approved supplier, a Crepe De Licious franchisee must submit samples of the supplier's products or services, along with a written statement explaining why the supplier should be approved. Crepe De Licious will then notify the franchisee of their approval or disapproval, typically within 90 days after receiving all relevant information. Written approval is mandatory before using products from a non-approved supplier, and Crepe De Licious reserves the right to revoke approval if a supplier no longer meets their standards, at which point the franchisee must cease selling disapproved products and purchasing from the disapproved supplier.