Must a Crepe De Licious franchisee upgrade or replace their computer system when specifications are revised?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
not predict at this time. We may revise our specifications for the Computer System periodically. You must upgrade or replace your Computer System at such time as specifications are revised. There is no limitation on the frequency and cost of this obligation.
You must obtain the Computer System, software licenses, maintenance and support services, and other related services from the suppliers we specify (which may be limited to us and/or our affiliates). We may periodically modify the specifications for, and components of, the Computer System. These modifications and/or other technological developments or events may require you to purchase, lease, and/or obtain by license new or modified computer hardware and/or software, and obtain service and support for the Computer System. The Franchise Agreement does not limit the frequency or cost of these changes, upgrades, or updates. We estimate that the annual cost of required maintenance updates or upgrading or support contracts will be $500 (however, it may be more or less, depending the update or contract). We have no obligation to reimburse you for any Computer System costs. Within 60 days after you receive notice from us, you must obtain the components of the Computer System that we designate and ensure that your Computer System, as modified, is functioning properly.
In addition to the technology fee described in Item 6 above, we may charge you a reasonable fee or require that you hire a third party vendor for: (i) installing, providing, supporting, modifying, and enhancing any proprietary software or hardware that we develop and license to you; and (ii) other Computer System-related maintenance and support services that we or our affiliates provide to you. If we require you to utilize the services of a third party vendor, you will be required to pay them directly. If we or our affiliates license any proprietary software to you or otherwise allow you to use similar technology that we develop or maintain, then you must sign any software license agreement or similar instrument that we or o
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–40)
What This Means (2025 FDD)
According to Crepe De Licious's 2025 Franchise Disclosure Document, franchisees are required to upgrade or replace their computer systems when the franchisor revises the system specifications. Crepe De Licious may periodically revise these specifications, and there is no limit on the frequency or cost of this obligation for the franchisee.
Crepe De Licious franchisees must obtain the computer system, software licenses, maintenance, and support services from suppliers specified by the franchisor, which may include Crepe De Licious or its affiliates. These modifications or technological advancements may necessitate the purchase, lease, or licensing of new or modified computer hardware and software, along with the associated service and support. The annual cost of maintenance, updates, or support contracts is estimated to be $500, but this amount can vary depending on the specific update or contract.
Crepe De Licious does not reimburse franchisees for any computer system costs. Franchisees have 60 days after receiving notice from Crepe De Licious to obtain the designated components of the computer system and ensure it functions correctly. Additionally, franchisees may be charged a reasonable fee or be required to hire a third-party vendor for installing, providing, supporting, modifying, and enhancing proprietary software or hardware, as well as for other computer system-related maintenance and support services provided by Crepe De Licious or its affiliates. If a third-party vendor is required, franchisees will pay them directly and must sign any software license agreement required by Crepe De Licious or its affiliates.