How does Crepe De Licious determine the amount of the Customer Issue Resolution fee?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
| Name of Fee(1) | Amount | Due Date | Remarks |
|---|---|---|---|
| Customer Issue Resolution | Reasonable costs we incur for responding to a customer complaint, which varies | On invoice | Payable if a customer of your Crepe de licious Business contacts us with a complaint and we provide a gift card, refund, or other value to the customer as part of our addressing the issue. |
Source: Item 6 — OTHER FEES (FDD pages 12–18)
What This Means (2025 FDD)
According to Crepe De Licious's 2025 Franchise Disclosure Document, the Customer Issue Resolution fee is based on the reasonable costs that Crepe De Licious incurs when addressing a customer complaint. This fee is charged when a customer contacts Crepe De Licious directly with a complaint, and Crepe De Licious provides a gift card, refund, or other value to resolve the issue. The amount of the fee will vary depending on the specific costs incurred to resolve each individual customer complaint.
In practical terms, this means that if a franchisee's customer has a problem and contacts Crepe De Licious, the franchisee could be responsible for reimbursing Crepe De Licious for any compensation given to the customer. This could include the cost of a gift card or the amount of a refund. The fee is due upon invoicing.
As the Customer Issue Resolution fee is variable and depends on the specific circumstances of each customer complaint, it is difficult to predict the potential cost. A prospective franchisee should inquire about the typical range of these fees and the types of customer complaints that usually trigger them to better understand the potential financial impact.