Can Crepe De Licious contact a franchisee's customers, suppliers, and service providers?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right to inspect, copy, and use all records with respect to the customers, suppliers, and other services providers of, and related in any way to, your Crepe de licious Franchise. This includes, without limitation, all databases (whether in print, electronic, or other form), including, among other things, all names, addresses, phone numbers, email addresses, and customer purchase records. We may use or transfer the records in any way we wish, both before and after any termination, expiration, repurchase, transfer, or otherwise. We may contact any or all of your customers, suppliers, and other service providers for quality control, market research, and such other purposes as we deem appropriate, at our sole discretion.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 45–46)
What This Means (2025 FDD)
According to Crepe De Licious's 2025 Franchise Disclosure Document, Crepe De Licious has the right to contact a franchisee's customers, suppliers, and service providers. Crepe De Licious can inspect, copy, and use all records related to these contacts. This includes databases with names, addresses, phone numbers, email addresses, and customer purchase records.
Crepe De Licious can use or transfer these records both before and after any termination, expiration, repurchase, or transfer of the franchise. The purpose of contacting these parties includes quality control, market research, and any other purposes Crepe De Licious deems appropriate.
This clause gives Crepe De Licious significant control over customer and supplier relationships. A prospective franchisee should consider how this might impact their business operations and customer interactions. It is fairly common in franchising for the franchisor to maintain some level of oversight and communication with customers for quality control and brand consistency purposes.