What computer hardware and software must a Crepe De Licious franchisee use?
Crepe_De_Licious Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use the computer programs and related materials developed for use in the operation of Crepe de licious Franchises. The Software (defined in Item 11) includes the POS system software. You must pay us a technology fee for website hosting and other services. You must pay a separate license fee for the POS software this may be direct to the POS vendor or paid to us, as determined by us. The purchase of the Software license may include technical support. See Item 6 and Item 7 for more information about the technology fee and POS software license. Franchisees are required to purchase computer systems from our designated suppliers. You must use the computer hardware and software, including the point-of-sale system that we periodically designate to operate your Crepe de licious Business. You must obtain the computer system, software licenses, maintenance and support services, and other related services from the suppliers we specify (which may be limited to us and/or our affiliates). Neither we nor our affiliates are currently suppliers of the computer system, except for the services procured for the technology fee described above.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 25–28)
What This Means (2025 FDD)
According to Crepe De Licious's 2025 Franchise Disclosure Document, franchisees are required to use specific computer systems, including hardware and software, designated by Crepe De Licious to operate their business. This includes a point-of-sale (POS) system. Franchisees must acquire these systems, software licenses, and related maintenance and support services from suppliers specified by Crepe De Licious, which may include Crepe De Licious itself or its affiliates.
The software franchisees must use includes the computer programs and related materials developed for use in the operation of Crepe De Licious franchises, including the POS system software. Franchisees are responsible for paying a technology fee for website hosting and other services, as well as a separate license fee for the POS software. This POS software license fee may be paid directly to the POS vendor or to Crepe De Licious, as determined by them. The purchase of the software license may include technical support.
Crepe De Licious retains the right to modify the designated computer systems and suppliers. This means a franchisee must remain current with any required technology changes, potentially incurring additional costs. While Crepe De Licious is not currently a primary supplier of the computer system, this may change, and franchisees are obligated to purchase or lease particular products or services from Crepe De Licious or its affiliates if required. This gives Crepe De Licious control over the technology used within the franchise system and allows them to potentially profit from these sales or leases.
It is important for prospective franchisees to clarify with Crepe De Licious the specific computer hardware and software required, the approved suppliers, the costs associated with the technology fee and POS software license, and the terms of maintenance and support services. Understanding these requirements and associated costs is crucial for assessing the overall investment and operational expenses of a Crepe De Licious franchise.