What is the exception to the confidentiality agreement requirement in Creative World School arbitration?

According to the 2025 Creative World School Franchise Disclosure Document, there is an exception to the confidentiality agreement regarding arbitration. Neither party nor the arbitrator is allowed to disclose the existence, content, or results of any arbitration, including the record of the arbitration hearing, to anyone not party to the arbitration without prior written consent of all parties involved.

The exception to this rule is if disclosure is otherwise required by law. In such cases, the confidentiality restrictions do not apply, and the necessary information can be disclosed as legally mandated. This exception ensures that Creative World School remains compliant with all applicable laws and regulations, even in the context of arbitration proceedings.

This provision is important for prospective franchisees to understand, as it outlines the circumstances under which the confidentiality of arbitration proceedings may be breached. While arbitration is generally intended to be a private and confidential process, legal requirements can override this confidentiality. Franchisees should be aware of this exception and seek legal counsel if they have concerns about the confidentiality of their arbitration proceedings.