Can Cream vary the contents or duration of the Initial Training Program?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
We may vary the contents or duration of the Initial Training Program based on the experience, role, responsibilities of your attendees, and other factors we determine. We will also determine the timing, dates, and schedule of the Initial Training Program. If we determine that the Mandatory Trainees cannot complete the Initial Training Program to our satisfaction, we may terminate your Franchise Agreement. Scheduling of the Initial Training Program is based on the availability of the Mandatory Trainees and our trainers, training facility availability and the projected Opening Date for your Shop.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream has the authority to modify the Initial Training Program's content and duration. This flexibility allows Cream to tailor the training to the attendee's experience, role, and responsibilities, as well as other factors that Cream deems relevant. Cream also determines the timing, dates, and schedule of the Initial Training Program.
This means that the training program a new Cream franchisee receives may not be identical to that of other franchisees. The scope and length of the training can be adjusted based on Cream's assessment of the franchisee's needs and background. This could be beneficial, as it allows for a more personalized and efficient training experience. However, it also introduces some uncertainty, as the franchisee cannot know in advance exactly what the training program will entail.
Cream also has the right to deny additional attendees at the Initial Training Program, other than the Mandatory Trainees for the first Jeni's Ice Creams Scoop Shop, for any reason. Cream can also terminate the Franchise Agreement if the Mandatory Trainees cannot complete the Initial Training Program to Cream's satisfaction. Scheduling of the Initial Training Program is based on the availability of the Mandatory Trainees and Cream's trainers, training facility availability and the projected Opening Date for the Shop.