Does Cream have to use my existing suppliers during interim operations of my Cream shop?

According to Cream's 2025 Franchise Disclosure Document, if Cream elects to operate your shop on an interim basis, they are not required to use your existing employees, suppliers, or contractors. This means that Cream has the discretion to choose their own personnel and vendors during the period they are managing the shop.

This provision is triggered if you abandon the shop, become disabled, or upon termination/expiration of the franchise agreement while Cream decides whether to transition operations. During this interim period, you, as the franchisee, remain responsible for accounts payable, obligations, contracts, lease obligations, and taxes, unless Cream expressly assumes these responsibilities upon purchasing your shop.

However, Cream's operation during this interim phase requires only reasonable effort, and they are not liable for debts, losses, or obligations incurred by the shop, or for payments to your creditors for supplies, products, or services purchased during their management. Cream also retains the right to cease interim operations at any time with notice to you. This clause protects Cream from liability while giving them control over operations during the transition period.