Under what conditions can Cream revoke its approval of a vendor?

According to Cream's 2025 Franchise Disclosure Document, Cream has broad discretion to revoke vendor approval. Cream may revoke its approval of any vendor at any time by providing written notice to the franchisee. This means that even if a vendor is initially approved, Cream can later decide to remove them from the approved list.

This policy gives Cream significant control over the supply chain and the products and services used by its franchisees. While this can help ensure consistency and quality across all Cream locations, it also means that franchisees are dependent on Cream's decisions regarding vendors. Franchisees do not have guaranteed access to previously approved vendors.

For a prospective Cream franchisee, this highlights the importance of understanding Cream's vendor approval process and maintaining open communication with Cream regarding any concerns about approved vendors. It would be prudent to inquire about the typical reasons for vendor revocation and any recourse available to franchisees if a previously approved vendor is no longer available.