Under what conditions may Cream charge an additional training fee?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
s, training facility availability and the projected Opening Date for your Shop.
We may charge you our then-current fee for the Initial Training Program (currently $1,000 per attendee, plus reimbursement of our costs and expenses) if: (i) you request that more than three persons attend the Initial Training Program for your first Jeni's Ice Creams Scoop Shop, and we approve such persons to attend; (ii) we provide any portion of the Initial Training Program more than once to accommodate your attendees; and/or (iii) you request and/or we require that your Mandatory Trainees attend the Initial Training Program for the second or subsequent Jeni's Ice Creams Scoop Shop you develop. We may also deny your request for additional attendees at the Initial Training Program, other than the Mandatory Trainees for your first Jeni's Ice Creams Scoop Shop, for any reason.
As of the date of this Disclosure Document, the Initial Training Program that we provide to new Jeni's Ice Creams Scoop Shop franchisees is comprised of the following components:
TRAINING PROGRAM
| offered by your | Shop | . We may also require you to comply with an advertising policy which | |---|---|---| | will prohibit you from advertising any price for a product or service that is different than our | | | | suggested retail price. | | | Our training team is led by Regis Duffy, our Vice President of Shops, who has 15 years of experience with us and our affiliates and 10 years of experience with the subject matters taught. Our training materials include the Brand Manual and other training and operations materials and manuals.
On-Site Opening Support. If you are developing your first Jeni's Ice Creams Scoop Shop, we will send one or more of our representatives to your Shop to assist you with your Shop's grand opening for 5 days at no additional cost to you. We will determine the identity and quantity of the representative(s) we send to your Shop and the schedule for all such on-site opening support in our discretion (which may be before and/or after your Opening Date). If we determine that you need more than 5 days of opening support to bring your Shop into compliance with System Standards, and/or you request more than 5 days of opening support and we agree to provide it, you must pay our then-current additional training fee (currently, $500 per trainer per day, plus reimbursement of our costs and expenses).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, there are several circumstances under which Cream may charge franchisees additional training fees. For the initial training program, Cream may charge its then-current fee (currently $1,000 per attendee, plus reimbursement of costs and expenses) if more than three people attend the initial training for the first shop (and Cream approves), if Cream provides any portion of the initial training more than once to accommodate attendees, or if mandatory trainees attend the initial training for the second or subsequent shop developed.
Additionally, if a franchisee engages any new shopkeepers during the franchise term, Cream may require these individuals to complete an approved training program. If the franchisee is not approved to offer training or is not compliant with Cream's System Standards, Cream may require the shopkeepers to complete the initial training program and charge the current training fee, which is $1,000 per attendee plus costs and expenses.
Cream may also charge its then-current additional training fee if a franchisee requests and Cream agrees to provide additional or special guidance, assistance, or training. This also includes reimbursement for all of Cream's and its representatives' costs, such as travel, food, and accommodations. Furthermore, if Cream determines that a shop is not operating in compliance with its System Standards, Cream may require additional training for the mandatory trainees and charge its then-current additional training fee, which is $500 per trainer per day, plus reimbursement of costs and expenses. If a franchisee requires more than 5 days of on-site opening support for the first shop or any on-site support for subsequent shops, Cream will charge its then-current additional training fee of $500 per trainer per day, plus reimbursement of costs and expenses.