Under what circumstances does Cream provide the Initial Training Program to franchisees?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
stem any and all data concerning your Shop.
Initial and Ongoing Training
Initial Training Program. For the first Jeni's Ice Creams Scoop Shop that you develop, prior to your Opening Date, you (or if you are conducting business as an entity, your Principal Owner) and your Shopkeeper (together, the "Mandatory Trainees") must complete an initial training program conducted by us on the material aspects of operating a Jeni's Ice Creams Scoop Shop (the "Initial Training Program") to our satisfaction. We will control the substance and duration of our Initial Training Program, which will be held at a location of our choice, which may be virtual. If this is the first Jeni's Ice Creams Scoop Shop you develop, we will provide the Initial Training Program for up to three attendees that you select and we approve, at no cost to you, which must include your Mandatory Trainees, provided all attendees attend the Initial Training Program at the same time. We may vary the contents or duration of the Initial Training Program based on the experience, role, responsibilities of your attendees, and other factors we determine. We will also determine the timing, dates, and schedule of the Initial Training Program. If we determine that the Mandatory Trainees cannot complete the Initial Training Program to our satisfaction, we may terminate your Franchise Agreement. Scheduling of the Initial Training Program is based on the availability of the Mandatory Trainees and our trainers, training facility availability and the projected Opening Date for your Shop.
We may charge you our then-current fee for the Initial Training Program (currently $1,000 per attendee, plus reimbursement of our costs and expenses) if: (i) you request that more than three persons attend the Initial Training Program for your first Jeni's Ice Creams Scoop Shop, and we approve such persons to attend; (ii) we provide any portion of the Initial Training Program more than once to accommodate your attendees; and/or (iii) you request and/or we require that your Mandatory Trainees attend the Initial Training Program for the second or subsequent Jeni's Ice Creams Scoop Shop you develop. We may also deny your request for additional attendees at the Initial Training Program, other than the
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to the 2025 FDD, Cream provides an Initial Training Program to franchisees under specific circumstances. For the first Jeni's Ice Creams Scoop Shop a franchisee develops, Cream requires the franchisee (or the Principal Owner if the franchisee is an entity) and their Shopkeeper, defined as the "Mandatory Trainees", to complete the Initial Training Program. This training covers the material aspects of operating a Jeni's Ice Creams Scoop Shop and must be completed to Cream's satisfaction prior to the Scoop Shop's Opening Date.
Cream controls the substance and duration of the Initial Training Program, which may be held virtually or at a location of Cream's choice. For the franchisee's first Scoop Shop, Cream provides the Initial Training Program for up to three attendees selected and approved by Cream, including the Mandatory Trainees, at no cost, provided all attendees participate simultaneously. Cream may adjust the content or length of the training based on the attendees' experience, roles, and responsibilities. The scheduling of the Initial Training Program depends on the availability of the Mandatory Trainees, Cream's trainers, training facility availability, and the projected Opening Date for the Shop.
However, Cream may charge a fee for the Initial Training Program under certain conditions. The current fee is $1,000 per attendee, plus reimbursement of costs and expenses, if (i) the franchisee requests more than three persons to attend the Initial Training Program for their first Jeni's Ice Creams Scoop Shop and Cream approves their attendance; (ii) Cream provides any part of the Initial Training Program more than once to accommodate the franchisee's attendees; and/or (iii) the franchisee requests or Cream requires the Mandatory Trainees to attend the Initial Training Program for their second or subsequent Jeni's Ice Creams Scoop Shop. Cream may also deny requests for additional attendees, other than the Mandatory Trainees for the first Jeni's Ice Creams Scoop Shop, for any reason. If the Mandatory Trainees do not complete the Initial Training Program to Cream's satisfaction, Cream may terminate the Franchise Agreement.