Under what circumstances will Cream charge a fee for the Initial Training Program?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
s, training facility availability and the projected Opening Date for your Shop.
We may charge you our then-current fee for the Initial Training Program (currently $1,000 per attendee, plus reimbursement of our costs and expenses) if: (i) you request that more than three persons attend the Initial Training Program for your first Jeni's Ice Creams Scoop Shop, and we approve such persons to attend; (ii) we provide any portion of the Initial Training Program more than once to accommodate your attendees; and/or (iii) you request and/or we require that your Mandatory Trainees attend the Initial Training Program for the second or subsequent Jeni's Ice Creams Scoop Shop you develop. We may also deny your request for additional attendees at the Initial Training Program, other than the Mandatory Trainees for your first Jeni's Ice Creams Scoop Shop, for any reason.
As of the date of this Disclosure Document, the Initial Training Program that we provide to new Jeni's Ice Creams Scoop Shop franchisees is comprised of the following components:
TRAINING PROGRAM
| offered by your | Shop | . We may also require you to comply with an advertising policy which | |---|---|---| | will prohibit you from advertising any price for a product or service that is different than our | | | | suggested retail price. | | | Our training team is led by Regis Duffy, our Vice President of Shops, who has 15 years of experience with us and our affiliates and 10 years of experience with the subject matters taught. Our training materials include the Brand Manual and other training and operations materials and manuals.
On-Site Opening Support. If you are developing your first Jeni's Ice Creams Scoop Shop, we will send one or more of our representatives to your Shop to assist you with your Shop's grand opening for 5 days at no additional cost to you. We will determine the identity and quantity of the representative(s) we send to your Shop and the schedule for all such on-site opening support in our discretion (which may be before and/or after your Opening Date).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, under normal circumstances, Cream provides the Initial Training Program for up to three attendees at no cost for the first shop a franchisee develops. These attendees must include the Mandatory Trainees (the franchisee or Principal Owner and the Shopkeeper) and must attend the training at the same time. However, Cream may charge a fee in certain situations. Currently, this fee is $1,000 per attendee, plus reimbursement of Cream's costs and expenses.
Cream will charge this fee if the franchisee requests that more than three people attend the Initial Training Program for their first shop, and Cream approves the additional attendees. Cream may also charge the fee if they provide any portion of the Initial Training Program more than once to accommodate the franchisee's attendees. Additionally, Cream will charge the fee if the franchisee requests or Cream requires that the Mandatory Trainees attend the Initial Training Program for a second or subsequent Cream shop.
Furthermore, if a franchisee engages any new Shopkeepers during the term of the Franchise Agreement, Cream may require these individuals to complete an approved training program. If Cream does not approve the franchisee to offer training to Shopkeepers or if the franchisee is not in compliance with Cream's System Standards, Cream may require the Shopkeepers to complete Cream's Initial Training Program and charge the current training fee. The franchisee is responsible for all costs and expenses incurred by themselves and their personnel for any training provided by Cream.