What is the timeframe for a Cream franchisee to cure deficiencies found during quality assurance audits, mystery shopper visits, or other inspections?

According to Cream's 2025 Franchise Disclosure Document, if a franchisee fails to pass quality assurance audits, mystery shopper visits, or other inspections, they have 15 days after receiving notice to correct all deficiencies. Failing to address these issues within the given timeframe could lead to further action from Cream.

This requirement underscores the importance of maintaining Cream's standards for quality and customer experience. Franchisees should prioritize these inspections and promptly address any identified issues to avoid potential penalties or termination of the franchise agreement.

It is important to note that this 15-day cure period applies specifically to failing quality assurance audits, mystery shopper visits, or other inspections. Other types of violations under the franchise agreement may have different cure periods, as outlined elsewhere in the FDD. For example, failure to comply with any other provision of the Agreement or any System Standard allows 30 days after notice to correct the failure.