Can Cream revoke its approval of any supplier at any time?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
If you would like us to consider approving a supplier that is not an approved supplier, you must submit your request in writing before purchasing any items or services from that supplier. We will make all determinations about whether to approve an alternative supplier in our discretion based on our then-current criteria, which may change from time to time. We may also refuse to consider and/or approve any proposed alternative supplier for any reason whatsoever, including that we will not under any circumstances approve or consider any alternative supplier for Proprietary Products. We may, with or without cause, revoke our approval of any supplier at any time.
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream has the authority to revoke its approval of any supplier at any time, with or without cause. This means that even if a franchisee has been using a particular supplier that was previously approved by Cream, that approval can be withdrawn.
This policy gives Cream significant control over the supply chain and allows them to make changes as they see fit. This could be due to a variety of reasons, such as changes in Cream's business strategy, issues with the supplier's performance, or the desire to consolidate purchases with a smaller number of suppliers.
For a prospective Cream franchisee, this means they must be prepared for the possibility that they may need to switch suppliers at some point. While this could potentially lead to disruptions in the supply chain or increased costs, it also ensures that Cream can maintain consistent quality and standards across all franchise locations. Franchisees do have the option to request approval for a supplier not already approved by Cream, but Cream has the right to refuse approval for any reason.