Who is responsible for the costs and expenses associated with the transferee's training program for a Cream franchise?

According to Cream's 2025 Franchise Disclosure Document, the transferee is responsible for covering all costs and expenses that Cream incurs to provide the training program to individuals required to complete training under the transferee's franchise agreement. This condition must be met for the transfer to be approved.

In addition to covering Cream's direct costs for the training program, the franchisee is responsible for ensuring their employees are appropriately trained to operate the Cream shop according to Cream's standards. This includes any Shopkeepers. Cream may set minimum requirements for employee training programs and can require mandatory trainees or other personnel to complete a health certification course.

The franchisee is also responsible for all expenses incurred during any meetings or training courses, including wages, transportation, food, lodging, and worker's compensation insurance for themselves, their mandatory trainees, and any other personnel. Cream may also require additional training for mandatory trainees if the shop is not operating according to Cream's system standards, and the franchisee would be responsible for the additional training fee.

Prospective Cream franchisees should carefully consider these training costs and obligations when evaluating the financial feasibility of purchasing a franchise. Understanding the scope and frequency of required training, as well as the associated expenses, is crucial for accurate financial planning.