Can Cream require Mandatory Trainees to complete a nationally recognized health certification course?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
rrently, $500 per trainer per day, plus reimbursement of our costs and expenses).
Personnel Training. You must ensure that all of your employees and personnel, including any Shopkeeper(s), are appropriately trained to operate your Shop in accordance with the Franchise Agreement and our System Standards. We may establish certain minimum requirements for your employee training programs, including that we may require that your Mandatory Trainees and/or other personnel complete a nationally recognized health certification course. If you engage any new Shopkeeper(s) during the term of the Franchise Agreement, we may require that such person(s) satisfactorily complete a training program we have approved before providing services at your Shop. If we do not approve you to offer training to Shopkeeper(s), and/or you are at any time not in compliance with our System Standards, we may require such Shopkeeper(s) complete our then-current Initial Training Program, and we may charge our then-current training fee for the Initial Training Program (currently, $1,000 per attendee, plus our costs and expenses). You are responsible for all cost
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream may require that Mandatory Trainees complete a nationally recognized health certification course. Mandatory Trainees include the franchisee (or the Principal Owner if the franchisee is an entity) and the Shopkeeper. Cream may also establish minimum requirements for employee training programs.
Cream may also require that Mandatory Trainees attend and satisfactorily complete various ongoing training courses and/or certification programs at designated times and locations. These courses and programs may be provided by Cream, its affiliates, representatives, or other third parties.
The franchisee is responsible for all costs and expenses incurred by themselves and their personnel for all training provided by Cream. This includes wages, transportation, food, lodging, and workers' compensation insurance.