Can Cream require franchisees to use specific third-party food delivery services?

According to the 2025 FDD, Cream can mandate the use of specific third-party food delivery services by franchisees. The FDD states that Cream has the right to establish System Standards, which are mandatory specifications, standards, operating procedures and rules for operating a Cream shop. These System Standards are found in the Brand Manual, which Cream may modify periodically.

Specifically, the System Standards include policies for the use of any third-party food delivery, online ordering, or other order management or fulfillment services. This means Cream can dictate which third-party delivery services a franchisee must use.

For a prospective franchisee, this implies that they may not be able to choose their own delivery service providers. Cream's control over this aspect of the business ensures consistency across all franchise locations but may limit a franchisee's flexibility to negotiate better rates or work with local delivery services they prefer.