Does Cream regulate the use of third-party food delivery or online ordering services?

According to the 2025 FDD, Cream has the right to regulate the use of third-party food delivery, online ordering, and other order management or fulfillment services. Cream maintains the right to establish System Standards for various aspects of the Jeni's Ice Creams Scoop Shop operations.

This means that as a Cream franchisee, you must adhere to the standards and policies set by Cream regarding the use of these third-party services. Cream can dictate which services you can use, how you use them, and the policies you must implement when using them.

This level of control allows Cream to maintain brand consistency and quality across all franchise locations, but it also means franchisees have limited autonomy in choosing and managing these services. A prospective franchisee should discuss with Cream what third-party delivery services are approved and what standards are expected.