To whom should a prospective Cream franchisee report a material omission in the Disclosure Document?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
If Jeni's Splendid Ice Creams Franchise, LLC does not deliver this Disclosure Document on time or if it contains a false or misleading statement, or a material omission, a violation of federal and state law may have occurred and should be reported to the Federal Trade Commission, Washington, D.C. 20580 and the appropriate state agency on Exhibit A.
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, a prospective franchisee should report a material omission, false or misleading statement, or the failure to deliver the disclosure document on time to the Federal Trade Commission and the appropriate state agency. The Federal Trade Commission's address is Washington, D.C. 20580. The appropriate state agency to contact is listed in Exhibit A of the FDD.
It is standard practice in the franchise industry for the FDD to contain information about to whom violations of federal and state law should be reported. This information is important for prospective franchisees to know, as it allows them to take action if they believe that the franchisor has not complied with the law.
Exhibit A of the FDD will provide the contact information for the appropriate state agency in the franchisee's state. This information may include the name of the agency, the address, and the phone number. It is important to contact the appropriate state agency, as they are responsible for enforcing franchise laws in their state.