To whom should a prospective Cream franchisee report a false or misleading statement in the Disclosure Document?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
If Jeni's Splendid Ice Creams Franchise, LLC does not deliver this Disclosure Document on time or if it contains a false or misleading statement, or a material omission, a violation of federal and state law may have occurred and should be reported to the Federal Trade Commission, Washington, D.C. 20580 and the appropriate state agency on Exhibit A.
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, if the document contains a false or misleading statement, or a material omission, it should be reported to the Federal Trade Commission (FTC) and the appropriate state agency. The FTC address provided in the document is Washington, D.C. 20580. The appropriate state agency to contact is listed on Exhibit A of the FDD.
This instruction is included to ensure that prospective franchisees are aware of their rights and have a clear path to report any discrepancies or inaccuracies they find in the disclosure document. The FDD is a critical document for making an informed investment decision, and the ability to report issues helps maintain transparency and compliance.
It is standard practice in the franchise industry to provide information on how and where to report potential violations related to the FDD. This protects both the franchisee and the integrity of the franchising system. Franchisees should carefully review the FDD and its exhibits, and promptly report any concerns to the specified agencies.