Are Cream's policies binding as part of the franchise agreement?

According to Cream's 2025 Franchise Disclosure Document, the policies that Cream adopts and implements are not a part of the Franchise Agreement and are not binding on them. These policies guide Cream in its decision-making and are subject to change.

This means that while Cream will likely have various internal policies and procedures that they follow, these are not considered part of the legally binding franchise agreement. Cream retains the flexibility to modify these policies as needed without necessarily requiring an amendment to the franchise agreement itself.

For a prospective franchisee, this implies that you should not rely on any specific policy remaining constant throughout the term of the agreement. It would be prudent to understand the types of policies Cream typically uses and to inquire about the process by which these policies can be changed. While the policies themselves are not binding, any changes could impact how the franchise operates.