Does Cream have an obligation to provide ongoing maintenance, repairs, upgrades, or updates to the Cream Computer System?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
ost of acquiring and installing the Computer System will be $2,000 to $4,000.
We estimate the ongoing cost of maintaining and upgrading the Computer System to meet the thencurrent System Standards to be approximately $3,200 to $3,600 per year. This amount includes the monthly subscription fees that you must pay for the required point-of-sale software and certain other required third-party subscriptions. We also have the right to charge you a technology fee as described in Item 6. Neither we nor our affiliates have any obligation to provi
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream is not obligated to provide ongoing maintenance, repairs, upgrades, or updates to the franchisee's computer system. While Cream mandates the use of a specific computer system and may modify the system standards from time to time, the responsibility for maintaining and upgrading the system to meet these standards falls solely on the franchisee.
The estimated ongoing cost for maintaining and upgrading the computer system to meet Cream's standards ranges from $3,200 to $3,600 per year. This cost includes monthly subscription fees for required point-of-sale software and other third-party subscriptions. Cream also retains the right to charge a technology fee, as detailed in Item 6 of the FDD.
This lack of obligation on Cream's part means that franchisees must budget for these ongoing expenses and ensure their systems remain compliant with Cream's standards. Failure to maintain the computer system according to Cream's requirements could potentially lead to non-compliance issues and possible penalties. Prospective franchisees should carefully consider these costs and responsibilities when evaluating the Cream franchise opportunity.