Can Cream modify the System Standards for the Computer System?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
You must obtain and install the computer hardware, software, and point-of-sale system that we approve for Jeni's Ice Creams Scoop Shops (collectively, the "Computer System"). We may modify System Standards for the Computer System from time to time, including the designated or approved suppliers for the Computer System, and you must update your Computer System to comply with the modified System Standards promptly after you receive notice. There are no contractual limitations on the frequency and cost of this obligation, and we are not required to reimburse you for these costs.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream has the authority to modify the System Standards for the Computer System. The franchisee is obligated to update their Computer System to comply with these modified standards promptly after receiving notice from Cream.
This obligation comes with potential financial implications for the franchisee. The FDD states that there are no contractual limitations on the frequency and cost of these required updates, and Cream is not obligated to reimburse the franchisee for these expenses. This means that Cream could mandate frequent or costly updates to the Computer System, placing a financial burden on the franchisee.
For a prospective Cream franchisee, this highlights the importance of understanding the potential ongoing costs associated with maintaining the Computer System. It would be prudent to inquire about the typical frequency and cost of past updates, as well as Cream's plans for future modifications to the System Standards. This information can help a franchisee better anticipate and budget for these technology-related expenses.