Can Cream modify the minimum staffing levels required at a franchise?

According to Cream's 2025 Franchise Disclosure Document, Cream reserves the right to vary System Standards for any franchise owner based on conditions they consider important to the franchise's successful operation or to preserve the goodwill of the System and Marks. This implies that Cream can modify the minimum staffing levels required at a franchise if they deem it necessary for the franchise owner's success or to maintain the brand's reputation. However, Cream is not obligated to offer similar variations or accommodations to other franchise owners.

This flexibility allows Cream to adapt to unique circumstances that may affect individual franchise locations. For example, a Cream franchise in a rural area with a smaller customer base might require fewer staff members than a location in a busy urban center. Cream's ability to adjust staffing requirements can help franchisees optimize their operational costs and improve profitability.

However, it's important to note that Cream's decision to vary System Standards is discretionary and not guaranteed. A franchisee cannot assume that Cream will grant them an exception to the standard staffing requirements. Additionally, Cream may change these standards periodically, potentially obligating the franchisee to incur higher operating costs. Franchisees are solely responsible for the costs of implementing all changes to their shop.