What minimum requirements may Cream periodically establish for employee training programs?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
You have the ultimate and exclusive responsibility for ensuring that all of your employees and personnel, including any Shopkeeper(s), are appropriately trained to operate your Shop in accordance with this Agreement and our System Standards, regardless of any training or support that we provide. We may periodically establish certain minimum requirements for your employee training programs, including that we may require that your Mandatory Trainees and/or other personnel complete a nationally recognized health certification course. If you engage any new Shopkeeper(s) during the Term, we may require that such person(s) satisfactorily complete a training program we have approved before providing services at your Shop. If we do not approve you to offer training to Shopkeeper(s), and/or you are at any time not in compliance with our System Standards, we may require such Shopkeeper(s) complete our then-current Initial Training Program, and we may charge our then-current training fee for the Initial Training Program.
You must pay all expenses (including wages, transportation, food, lodging, and workers' compensation insurance) that you and your Mandatory Trainees or any other personnel incurs during any and all meetings and/or training courses and programs that we provide during the Term, including the Initial Training Program and/or any ongoing programs, courses, and/or training.
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees are ultimately responsible for ensuring their employees are appropriately trained to operate the shop according to Cream's standards. Cream may periodically establish minimum requirements for employee training programs.
These minimum requirements can include requiring that Mandatory Trainees or other personnel complete a nationally recognized health certification course. If a new Shopkeeper is hired during the term of the agreement, Cream may require that the Shopkeeper satisfactorily complete a training program that Cream has approved before they can provide services at the Cream shop.
If Cream does not approve the franchisee to offer training to Shopkeepers, or if the franchisee is not in compliance with Cream's System Standards, Cream may require the Shopkeepers to complete Cream's then-current Initial Training Program. Cream may also charge its then-current training fee for the Initial Training Program in these instances. The franchisee is responsible for paying all expenses, including wages, transportation, food, lodging, and workers' compensation insurance, for themselves, their Mandatory Trainees, and any other personnel during any meetings or training courses and programs that Cream provides.