How long does Cream estimate it will take to provide notice of a decision to approve or disapprove an alternative supplier?

According to Cream's 2025 Franchise Disclosure Document, Cream estimates it will take 30 days to notify a franchisee regarding the approval or disapproval of an alternative supplier. This timeframe begins once Cream receives the request and all necessary materials for evaluation. Cream retains the right to deny approval of any alternative vendor for any reason.

It is important to note that Cream may change its criteria for approving suppliers. Additionally, the franchisee is responsible for reimbursing Cream for all costs and expenses associated with evaluating proposed alternative suppliers. Cream also retains the right to revoke approval of any vendor at any time by providing written notice to the franchisee.

This policy has significant implications for Cream franchisees. While franchisees can suggest alternative suppliers, Cream has broad discretion in making the final decision. The 30-day estimate provides a general timeframe, but the actual time could vary depending on the complexity of the evaluation and the completeness of the information provided by the franchisee. The potential costs associated with the evaluation process should also be considered.

Many franchisors maintain control over their supply chain to ensure quality and consistency across all locations. Cream's policy aligns with this common practice, but the financial responsibility placed on the franchisee for evaluation costs is something a prospective franchisee should carefully consider.