What laws and policies must a Cream franchisee follow when processing personal information?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
For any "personally identifiable information", you must also: (i) process, retain, use, collect, and disclose all personal information only in strict accordance with all applicable laws, regulations, orders, the guidance and codes of practice issued by industry or regulatory agencies, and the privacy policies and terms and conditions of any applicable Digital Presence; (ii) assist us with meeting our compliance obligations under all applicable laws, regulations, and orders relating to personal information, including the guidance and codes of practice issued by industry or regulatory agencies; and (iii) promptly notify us of any communication or request from any customer or other person to access, correct, delete, opt-out of, or limit activities relating to any personal information.
Source: Item 14 — PATENTS, COPYRIGHTS, AND PROPRIETARY INFORMATION (FDD pages 40–42)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees must adhere to specific regulations when handling personally identifiable information. Cream requires franchisees to process, retain, use, collect, and disclose personal information strictly in accordance with all applicable laws, regulations, and orders. This includes guidance and codes of practice issued by industry or regulatory agencies, as well as the privacy policies and terms and conditions of any relevant Digital Presence.
Cream franchisees must also assist Cream in meeting its compliance obligations under all applicable laws, regulations, and orders related to personal information. This involves adhering to guidance and codes of practice issued by industry or regulatory agencies. Furthermore, franchisees are obligated to promptly notify Cream of any communication or request from customers or other individuals seeking to access, correct, delete, opt-out of, or limit activities related to their personal information.
These requirements ensure that Cream franchisees handle personal information responsibly and in compliance with legal standards, protecting both the customers' privacy and the brand's reputation. It is common practice in franchising to have such stipulations to ensure brand consistency and legal compliance across all franchise locations.