If a franchisee requests additional training after completing the Initial Training Program for a Cream franchise, what is the implication?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
erating procedures and methods; (2) required, recommended, and/or approved suppliers, products, and
services; and (3) advertising and marketing materials and programs. We may provide guidance on the telephone, virtually, or at our offices. If you request, and we agree to provide, additional or special guidance, assistance, or training, we may charge you our then-current additional training fee, and you must reimburse all of our and our representatives' costs for providing such guidance, assistance, or training, including travel, food, accommodations, and living expenses. Additionally, if we at any time and from time to time determine that you are not operating your Shop in compliance with our System Standards, we may require additional training for your Mandatory Trainees, and we may charge you our then-current additional training fee for such training. Any specific ongoing training or advice we provide does not create an obligation (whether by course of dealing or otherwise) to continue to provide such specific training or advice, all of which w
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, if a franchisee requests additional training after completing the Initial Training Program, Cream may charge its then-current additional training fee. The franchisee must also reimburse Cream and its representatives for all costs associated with providing the extra training, including travel, food, accommodations, and living expenses. As of the effective date of the 2025 FDD, the additional training fee is $500 per trainer per day, and Cream may modify this amount by up to 10% per year on a compounding basis.
This means that franchisees should carefully assess their training needs during the initial program, as any subsequent requests will incur extra costs. The compounding increase in the daily training fee could lead to significant expenses over time if additional training is frequently required. Franchisees should factor these potential costs into their financial planning.
Cream also retains the right to require additional training if the franchisee is not operating the shop in compliance with system standards, and the franchisee will be responsible for the associated fees in this case as well. This highlights the importance of adhering to Cream's operational guidelines to avoid incurring additional training expenses. Franchisees should maintain open communication with Cream to address any operational issues proactively and minimize the risk of mandatory additional training.