If a Cream franchisee requests additional or special guidance, assistance, or training, what is Cream's obligation to provide it?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
ngs and/or training courses and programs, including the Initial Training Program.
Ongoing Training and Guidance. Subject to limitations on scheduling, availability, and similar resources, we will provide you with other general advice from time to time regarding the operation of your Shop. We may provide guidance on the telephone, virtually, or at our offices. If you request, and we agree to provide, additional or special guidance, assistance, or training, we may charge you our then-current additional training fee, and you must reimburse all of our and our representatives' costs for providing such guidance, assistance, or training, including travel, food, accommodations, and living expenses. Additionally, if we at any time determine that you are not operating your Shop in compliance with our System Standards, we may require additional training for your Mandatory Trainees, and we may charge you our then-current additional training fee for such training (currently, $500 per trainer per day, plus reimbursement of our costs and expenses).
We may from time to time require that your Mandatory Trainees attend and satisfactorily complete various ongoing training courses and/or certification programs at the times and locations that we designate, including courses and programs provided by us, our affiliates, our representatives, or other third-parties we designate.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, Cream will provide general advice regarding the shop's operation, subject to limitations on scheduling, availability, and similar resources. This advice may be provided via telephone, virtually, or at Cream's offices. However, Cream is not obligated to provide any assistance beyond what is listed in the FDD.
If a Cream franchisee requests additional or special guidance, assistance, or training, Cream may charge its then-current additional training fee. The franchisee is also responsible for reimbursing Cream and its representatives for all costs associated with providing the guidance, assistance, or training. These costs include travel, food, accommodations, and living expenses.
Additionally, if Cream determines that a franchisee is not operating their shop in compliance with Cream's System Standards, Cream may require additional training for the franchisee's Mandatory Trainees. In this case, Cream may charge its then-current additional training fee for such training, which is currently $500 per trainer per day, plus reimbursement of Cream's costs and expenses. This highlights that franchisees should maintain compliance with Cream's standards to avoid incurring additional training fees.