What happens if a Cream Shopkeeper resigns?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
You are solely responsible for the management, direction, and control of your Shop and all day-to-day operations of your Shop. You must supervise the management and day-to-day operation of your Shop and continuously exert best efforts to promote and enhance your Shop. If you (or if you are conducting business as an Entity, your Principal Owner) does not wish to manage the operation of your Shop on a day-to-day basis, you must obtain our approval of any person that you wish to engage to supervise the management of your Shop (each a "Shopkeeper"). We may establish conditions for approving any such Shopkeeper in our discretion, which may include the completion of training, confirmation that such Shopkeeper will have no competitive business, and/or execution of a nondisclosure agreement we require. During any period in which no Shopkeeper is approved (including because the Shopkeeper resigns or otherwise indicates to us or you that he or she wishes to cease acting as your Shopkeeper, or we disapprove of your Shopkeeper for any reason), you (or if you are conducting business as an Entity, your Principal Owner) must supervise the day-to-day operations of your Shop. Your Shop must always be under the direct on-site supervision of one or more persons who
we have approved and who have completed the Initial Training Program to our satisfaction. Each Jeni's Ice Creams Scoop Shop must have a separate Shopkeeper.
Source: Item 23 — RECEIPTS (FDD pages 61–192)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, the franchisee is responsible for the management and day-to-day operations of their shop. If the franchisee, or the Principal Owner if the franchisee is an entity, does not wish to manage the shop's operations, they must obtain Cream's approval for a Shopkeeper. Cream can set conditions for approving a Shopkeeper, such as training, ensuring no competitive business conflicts, and requiring a nondisclosure agreement.
If an approved Shopkeeper resigns or indicates they wish to cease acting as the Shopkeeper, or if Cream disapproves of the Shopkeeper for any reason, the franchisee (or the Principal Owner) must supervise the shop's day-to-day operations. This ensures continuous management oversight. The Cream shop must always have direct on-site supervision by someone approved by Cream who has completed the initial training program.
This requirement ensures that each Cream location maintains consistent operational standards and management oversight, even during transitions in Shopkeeper personnel. It places a responsibility on the franchisee to either manage the shop themselves or quickly find and secure approval for a replacement Shopkeeper to avoid any disruption in the shop's management.