factual

What happens if no Shopkeeper is approved for a Cream shop?

Cream Franchise · 2025 FDD

Answer from 2025 FDD Document

You are solely responsible for the management, direction, and control of your Shop and all day-to-day operations of your Shop. You must supervise the management and day-to-day operation of your Shop and continuously exert best efforts to promote and enhance your Shop. If you (or if you are conducting business as an Entity, your Principal Owner) does not wish to manage the operation of your Shop on a day-to-day basis, you must obtain our approval of any person that you wish to engage to supervise the management of your Shop (each a "Shopkeeper"). We may establish conditions for approving any such Shopkeeper in our discretion, which may include the completion of training, confirmation that such Shopkeeper will have no competitive business, and/or execution of a nondisclosure agreement we require. During any period in which no Shopkeeper is approved (including because the Shopkeeper resigns or otherwise indicates to us or you that he or she wishes to cease acting as your Shopkeeper, or we disapprove of your Shopkeeper for any reason), you (or if you are conducting business as an Entity, your Principal Owner) must supervise the day-to-day operations of your Shop. Your Shop must always be under the direct on-site supervision of one or more persons who

we have approved and who have completed the Initial Training Program to our satisfaction. Each Jeni's Ice Creams Scoop Shop must have a separate Shopkeeper.

Source: Item 23 — RECEIPTS (FDD pages 61–192)

What This Means (2025 FDD)

According to Cream's 2025 Franchise Disclosure Document, if a franchisee (or the Principal Owner of an Entity franchisee) does not wish to manage the day-to-day operations of their Cream shop, they must obtain Cream's approval for a Shopkeeper. Cream has the discretion to establish conditions for approving a Shopkeeper, such as requiring training, confirmation of no competitive business interests, and/or execution of a non-disclosure agreement.

During any period in which a Shopkeeper is not approved, the franchisee (or the Principal Owner) must supervise the daily operations of the Cream shop. This includes situations where the Shopkeeper resigns, indicates they wish to cease acting as Shopkeeper, or if Cream disapproves of the Shopkeeper for any reason.

Cream requires that each shop always be under the direct, on-site supervision of one or more people who have been approved by Cream and have completed the Initial Training Program to Cream's satisfaction. Each Jeni's Ice Creams Scoop Shop must have a separate Shopkeeper.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.