What must Cream franchisees obtain and install before opening?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
You must obtain and install the computer hardware, software, and point-of-sale system that we approve for Jeni's Ice Creams Scoop Shops (collectively, the "Computer System"). We may modify System Standards for the Computer System from time to time, including the designated or approved suppliers for the Computer System, and you must update your Computer System to comply with the modified System Standards promptly after you receive notice. There are no contractual limitations on the frequency and cost of this obligation, and we are not required to reimburse you for these costs.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees must obtain and install computer hardware, software, and a point-of-sale system that Cream approves for Jeni's Ice Creams Scoop Shops, collectively referred to as the "Computer System." Cream may modify the System Standards for the Computer System, including the designated or approved suppliers, and franchisees must update their Computer System to comply with these changes promptly after receiving notice.
This requirement means that franchisees must invest in and maintain a specific technology infrastructure dictated by Cream. The FDD highlights that there are no contractual limitations on the frequency and cost of these required updates, and Cream is not obligated to reimburse franchisees for these expenses. This could pose a financial risk if Cream frequently mandates costly system upgrades or changes to suppliers.
In the franchise industry, it is common for franchisors to require specific technology systems to ensure consistency and data management across all locations. However, the lack of cost control and the absence of any obligation for Cream to provide financial assistance for updates are important considerations for potential franchisees. Franchisees should budget for ongoing technology expenses and inquire about the typical frequency and cost of system updates to better understand the financial implications.