What is the Cream franchisee's obligation regarding ensuring their personnel are trained?
Cream Franchise · 2025 FDDAnswer from 2025 FDD Document
rrently, $500 per trainer per day, plus reimbursement of our costs and expenses).
Personnel Training. You must ensure that all of your employees and personnel, including any Shopkeeper(s), are appropriately trained to operate your Shop in accordance with the Franchise Agreement and our System Standards. We may establish certain minimum requirements for your employee training programs, including that we may require that your Mandatory Trainees and/or other personnel complete a nationally recognized health certification course. If you engage any new Shopkeeper(s) during the term of the Franchise Agreement, we may require that such person(s) satisfactorily complete a training program we have approved before providing services at your Shop. If we do not approve you to offer training to Shopkeeper(s), and/or you are at any time not in compliance with our System Standards, we may require such Shopkeeper(s) complete our then-current Initial Training Program, and we may charge our then-current training fee for the Initial Training Program (currently, $1,000 per attendee, plus our costs and expenses). You are responsible for all costs and expenses that you and your personnel incur for all training that we provide.
You must pay all expenses (including wages, transportation, food, lodging, and workers' compensation insurance) that you and your Mandatory Trainees or any other personnel incurs during any and all meetings and/or training courses and programs, including the Initial Training Program.
Ongoing Training and Guidance. Subject to limitations on scheduling, availability, and similar resources, we will provide you with other general advice from time to time regarding the operation of your Shop. We may provide guidance on the telephone, virtually, or at our offices. If you request, and we agree to provide, additional or special guidance, assistance, or training, we may charge you our then-current additional training fee, and you must reimburse all of our and our representatives' costs for providing such guidance, assistance, or training, including travel, food, accommodations, and living expenses. Additionally, if we at any time determine that you are not operating your Shop in compliance with our System Standards, we may require additional training for your Mandatory Trainees, and we may charge you our then-current additional training fee for such training (c
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–35)
What This Means (2025 FDD)
According to Cream's 2025 Franchise Disclosure Document, franchisees are responsible for ensuring their employees and personnel, including Shopkeepers, are appropriately trained to operate the shop according to the Franchise Agreement and System Standards. Cream may establish minimum requirements for employee training programs, potentially requiring Mandatory Trainees or other personnel to complete a nationally recognized health certification course.
If a Cream franchisee hires new Shopkeepers during the franchise term, Cream may require these individuals to complete an approved training program before they can work at the shop. If Cream does not approve the franchisee to offer training to Shopkeepers, or if the franchisee is not compliant with System Standards, Cream may require the Shopkeepers to complete Cream's Initial Training Program. The current training fee for the Initial Training Program is $1,000 per attendee, plus Cream's costs and expenses.
Cream franchisees are responsible for covering all costs and expenses associated with training, including wages, transportation, food, lodging, and workers' compensation insurance for themselves and their personnel during any meetings, training courses, or programs, including the Initial Training Program. Cream may also provide ongoing training and guidance, but if additional or special guidance, assistance, or training is requested and provided, Cream may charge an additional training fee. If Cream determines that a franchisee is not operating in compliance with System Standards, additional training for Mandatory Trainees may be required, with an additional training fee of $500 per trainer per day, plus reimbursement of costs and expenses.